Refund policy

We hope you love shopping with SirenWorld. Here are our delivery and returns policies to help make sure we meet your expectations.

We want you to be completely happy with your SirenWorld order. If for any reason you are not satisfied, we will gladly accept your timely return of unopened or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Sales of custom build items are final.

Any cancellation occurring after a custom product has been sent for build-out/production are subject to a 25% restocking fee. Any cancellation occurring after the product has shipped are subject to a 25% restocking fee and will be refunded less shipping costs. Defective, shipping damaged or misprinted items will be replaced at no charge. Once returned items are received they will be inspected and any refunds will be issued either electronically or by check issuance within 30 days.

Should any merchandise arrive damaged, please retain all packing materials. Since all of our shipments are insured through UPS, FedEx or USPS, the shipping company may require evidence of the damage in order to pay any claim. Please contact our Customer Support Team within 24 hours of receiving your package with damaged merchandise and we will instruct you on the next steps.

If the shipment arrives with heavy visible damage, DO NOT SIGN to accept the package. Contact SirenWorld immediately.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Keep the following return policies in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which my vary from the SirenWorld policy, in which case, the Manufacturer-Partner's policy prevails, and, (iii) we do not cover postage expense on returned items unless there are special circumstances which qualify for return postage covered by SirenWorld.

Custom manufactured products, unless defective, are not eligible for returns or refunds, but may be exchanged for in-store credit at the discretion of SirenWorld staff. Closeout, clearance or used products are also not eligible for refunds or returns and are sold as-is with no warranty implied. Substitutions of Closeout or Clearance products are at the sole discretion of SirenWorld. All decisions regarding refunds and exchanges made by SirenWorld are final.

Please allow 10 to 14 days for SirenWorld to process your return.